Zeedbaj Privacy Policy

1 Who We Are

Zeedbaj ("we", "us", "the platform") operates the online gaming platform available at zeedbaj.net and through the Zeedbaj mobile application. We are the data controller responsible for the personal data you provide when you register and use the Zeedbaj platform.

This Privacy Policy explains how Zeedbaj collects, uses, stores, and protects your personal data. It also explains the rights you have in relation to that data and how to exercise them. If you have any questions about this policy or about how your data is handled, contact us at [email protected].

2 Data We Collect

Zeedbaj collects personal data in three ways: data you provide directly, data generated automatically when you use the platform, and data received from third parties involved in delivering the service.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly necessary for responsible gaming purposes — for example, if you disclose a gambling-related health concern when requesting self-exclusion.

3 How We Use Your Data

Zeedbaj uses your personal data for the following purposes:

• Account management: To create and maintain your Zeedbaj account, verify your identity, and manage your preferences.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform delivery: To provide access to games, process bets, calculate and pay out winnings, and deliver bonuses and promotions you are eligible for.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Legal compliance: To meet obligations under applicable law, including age verification, anti-money laundering requirements, and responding to lawful requests from authorities.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, and to enforce self-exclusion and deposit limits.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of the Zeedbaj platform.

Zeedbaj does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4 Legal Basis for Processing

Zeedbaj processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to deliver the Zeedbaj service you have signed up for, including account management, payment processing, and game delivery.
• Legal obligation: Certain processing is required by law, including age verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Zeedbaj has a legitimate interest in preventing fraud, maintaining platform security, and improving the service — provided these interests do not override your rights.
• Consent: Where we rely on your consent — for example, for optional communications — you can withdraw that consent at any time by contacting support.

5 Data Sharing

Zeedbaj does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers: Where identity verification is required, we may share relevant data with a verification service provider. This data is used solely for verification purposes.
• Legal authorities: Zeedbaj will disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law or a valid legal order.
• Platform infrastructure providers: Zeedbaj uses third-party hosting and infrastructure services. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

All third parties who receive data from Zeedbaj are required to handle it securely and in accordance with applicable data protection law. Zeedbaj remains responsible for ensuring that any data shared with third parties is protected appropriately.

6 Cookies

Zeedbaj uses cookies — small text files stored on your device — to make the platform work correctly and to improve your experience. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without affecting your ability to use Zeedbaj.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display settings, so you do not have to set them again each visit.
• Analytics cookies: Help us understand how players use the platform so we can improve it. These cookies collect aggregated, anonymised data and do not identify you personally.

Zeedbaj does not use advertising cookies, retargeting cookies, or any cookies that track your activity across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent some parts of the platform from working correctly.

7 Data Security

Zeedbaj takes the security of your personal data seriously and applies appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

• All data transmitted between your device and Zeedbaj is encrypted using 256-bit SSL/TLS encryption.
• Sensitive data stored on Zeedbaj servers is encrypted at rest using industry-standard encryption.
• Access to personal data within Zeedbaj is restricted to staff who need it to perform their role, and is controlled through role-based access permissions.
• Zeedbaj conducts regular security reviews and vulnerability assessments of its platform and infrastructure.
• In the event of a data breach that is likely to affect your rights, Zeedbaj will notify affected users promptly and take immediate steps to contain and remediate the breach.

While Zeedbaj takes all reasonable steps to protect your data, no system is completely immune to security risks. You also play a role in keeping your data safe — use a strong, unique password for your Zeedbaj account and do not share it with anyone.

8 Data Retention

Zeedbaj retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and our legitimate business interests.

• Active accounts: Data is retained for the full duration your account is open.
• Closed accounts: Transaction records and identity data are retained for a minimum of five years after account closure to meet anti-money laundering and financial record-keeping obligations.
• Support communications: Records of support interactions are retained for two years after the interaction is closed.
• Technical logs: Server and access logs are retained for up to 12 months for security and fraud investigation purposes.

Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your account before the retention period has expired, Zeedbaj will delete all data that is not subject to a legal retention obligation and will restrict processing of the remaining data to compliance purposes only.

9 Your Rights

You have the following rights in relation to the personal data Zeedbaj holds about you. To exercise any of these rights, contact us at [email protected].

Zeedbaj will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and we will notify you if an extension is needed. There is no charge for exercising your rights.

10 Children's Privacy

Zeedbaj is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is performed at registration and may be requested again at any point during your use of the platform.

If Zeedbaj discovers that an account has been registered by a person under 18, the account will be closed immediately, any deposits will be returned to the payment source, and all associated data will be deleted. If you believe a minor has registered on Zeedbaj, please contact us at [email protected] immediately.

11 Changes to This Policy

Zeedbaj may update this Privacy Policy from time to time to reflect changes in the law, our data practices, or the platform itself. When material changes are made, we will notify registered users via email or an in-platform notification before the changes take effect.

The current version of this Privacy Policy is always available on this page, with the "last updated" date shown at the top. We encourage you to review this page periodically. Continued use of Zeedbaj after a revised policy has been published constitutes your acceptance of the updated terms.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the Zeedbaj team:

We aim to respond to all privacy-related enquiries within 5 business days. For data rights requests, the statutory response period is 30 days.